2025Open access
Nexus between Guest Satisfaction and Behavioural Intentions in Budget Hotels in Machakos County, KenyaAfrican Journal of Tourism and Hospitality Management, Customer Service Quality and Loyalty
Active, last published 2026
In customer service quality and loyalty
Zipporah Mueni
Mwalimu
“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
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Claim Your Profile01 · About the work
What I study
ipporah Mueni Mwalimu is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Zipporah's work has been cited 0 times across 1 active year. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
05 · Research focus
Topics
Customer Service Quality and Loyalty×1Halal products and consumer behavior×1Psychology of Social Influence×1
06 · Where I am
Affiliations
CurrentlyMurang'a University of Technology, Kenya
Research themes (UN SDGs)
07 · Selected work
Recent publications
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