9 Jul 2025Open access
Demographic Characteristics and Service Quality Perceptions in Game LodgesPublisher siteAfrican Journal of Tourism and Hospitality Management, Recreation, Leisure, Wilderness Management
Active, last published 2026
In customer service quality and loyalty
Caroline
Njagi
Scholar“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
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01 · About the work
What I study
aroline Njagi is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Caroline's work has been cited 10 times across 2 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
03 · Research focus
Topics
Customer Service Quality and Loyalty×2Digital Marketing and Social Media×2Consumer Retail Behavior Studies×2
04 · Where I am
Affiliations
Affiliation on published researchMurang'a University of Technology, KenyaDrawn from the institution listed on this researcher’s published work.
Research themes (UN SDGs)
05 · Selected work
Recent publications
4 works10 Jan 2025Open access
Examining Relationship between Service Quality and Behavioural Intentions in Game LodgesPublisher siteEast African Journal of Business and Economics, Customer Service Quality and Loyalty
10 Jul 2023Open access
The Moderating Role of Visitors’ Nationality on the Relationship between Service Quality and Behavioural intentions in Star Rated Game LodgesPublisher siteJournal of Hospitality and Tourism, Customer Service Quality and Loyalty
24 Jun 2023Open access3cites
Influence of Service Quality on Emotional Satisfaction in Game LodgesPublisher siteJournal of Hospitality and Tourism, Consumer Retail Behavior Studies
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