2026
Beyond the stars: predicting guest satisfaction through NLP and machine learning of hotel reviewsJournal of Hospitality and Tourism Technology, Sentiment Analysis and Opinion Mining
Active, last published 2026
In customer service quality and loyalty
Wessam M.
Salama
“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
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Claim Your Profile01 · About the work
What I study
essam M. Salama is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Wessam's work has been cited 0 times across 1 active year. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
05 · Research focus
Topics
Customer Service Quality and Loyalty×1Digital Marketing and Social Media×1Sentiment Analysis and Opinion Mining×1
06 · Where I am
Affiliations
CurrentlyPharos University in Alexandria, Egypt
07 · Selected work
Recent publications
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