article · Frontiers in Psychology
Frontline hospitality staff frequently operate in high-pressure environments that challenge their mental wellbeing. An investigation into 563 frontline employees across three-star and four-star resorts in Egypt evaluated how workplace stressors impact psychological distress and family dynamics. The research assessed work stress through role overload, role ambiguity, and role conflict, applying the job demands-resources model alongside spillover theory. Statistical analysis confirmed that job stressors directly heighten psychological distress among staff. Additionally, these job demands cross into personal lives, generating notable work-family conflict. This domestic tension further escalates psychological distress and acts as a partial mediator linking workplace pressure to poor psychological outcomes. The findings supply empirical evidence for hospitality managers and policymakers aiming to improve staff wellbeing and alleviate mental strain within resort operations.
Employee wellbeing is critical to workforce stability in the demanding hospitality sector. By detailing how specific work demands generate family friction and mental distress, this research offers hotel operators and policy planners clear guidance on where to intervene. Addressing role ambiguity and workload pressures can protect staff health, mitigate personal conflict, and support overall workforce resilience.
The findings provide an applied evidence base for resort operators, human resource professionals, and hospitality consultants seeking to design targeted workplace wellbeing programmes and job design interventions. While the findings stem from empirical field research rather than a commercial product, they can immediately inform corporate wellness strategies, management training, and organisational support systems to lower frontline turnover and improve staff retention.
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The hospitality industry is well-known for its challenging and high-pressure work settings. In this context, employees commonly face a multitude of stressors originating from their roles and job responsibilities, which can significantly impact their psychological wellbeing. Hence, based on the job demands-resources (JD-R) model and the spillover theory, this study aims to empirically explore the direct and indirect effect of work stress (assessed by role overload, ambiguity, and conflict) on psychological distress among frontline employees in 3- and 4-star Egyptian resorts while considering the mediating influence of work-family conflict (WFC). Four hypotheses were put to the test through the application of the PLS-SEM 4.0 version (4.0.9.9). Based on the findings from 563 frontline employees who participated in this research, the study supports the four hypotheses affirming that work-related stressors significantly contributed to employees' psychological distress. Further, the findings highlighted that these stressors significantly spill over into employees' family lives, generating conflicts between work and family roles. In addition, the results emphasized the significance of WFC as a contributing factor to employees' psychological distress. Finally, the study concluded that WFC partially mediates the link between work stress and employees' psychological distress. Based on these findings, some theoretical and practical implications for hospitality scholars, resort management, and policymakers were suggested to enhance the employees' wellbeing and mitigate psychological distress in this vital sector.
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DOI: 10.3389/fpsyg.2024.1326181
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