Virtual Library Services utilisation in state universities in Zimbabwe: Library Staff perspectives.

Abstract

In developing countries, universities face unique challenges in providing effective services to their stakeholders. This study investigates library staff's perspectives on the utilization of virtual library services in universities. The study adopted an interpretative paradigm that advocates a qualitative approach. Through telephonic interviews, the study explores the experiences, perceptions, and insights of library professionals working in Zimbabwean university libraries. The researchers interviewed 14 librarians from Zimbabwean universities by phone. They analysed the data using thematic analysis. The findings reveal factors that influence the adoption of virtual library services, including technological infrastructure, digital literacy, budget constraints, and organizational culture. Library staff argue that virtual services improve access to information resources, enhance user engagement, and increase operational efficiency. However, they also identify barriers, such as limited technological capabilities, lack of user awareness, and resistance to change. The study provides valuable insights into the current state of virtual library service utilization from the perspective of library staff. The findings contribute to understanding the challenges and opportunities associated with implementing virtual library services in developing countries, helping policymakers, university administrators, and library professionals. The study informs policy development that promotes the adoption of virtual library services, increasing accessibility and usage for stakeholders. It also highlights the challenges faced by virtual library managers and users of virtual services.