Usability and Challenges of Cloud Storage: Perspectives of Academic Staff at Mzumbe University, Tanzania

Abstract

This study aimed to explore the perspectives, preferences and challenges of Mzumbe University faculty regarding cloud storage adoption. Utilizing a case study design, the researchers conducted semi-structured interviews with a purposive sample of 15 faculty members to capture diverse viewpoints. The study used the thematic analysis approach to analyse the data retrieved from interviews. Based on the findings, the study concluded that cloud storage systems have several advantages, such as easily accessibility features, robust security protocols, service compatibility and intuitive user interfaces. These benefits encourage academic personnel to collaborate and increase productivity. However, some challenges existed. These related with internet access, cost, lack of formal training and security. The study recommends that enhancing the university internet infrastructure is critical to guaranteeing reliability and fast connectivity for effective utilization of cloud storage. The university may also thing of offering financial assistance for supplementary storage requirements to academic staff.