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Artificial intelligence (AI) has become pervasive in almost every field of human activity, from healthcare to finance. AI has the potential to transform government services, improving their efficiency, effectiveness, and overall quality for the benefit of citizens. AI can also help government employees focus on more complex and high-value activities, improving their productivity and efficiency overall. However, there are also concerns about the impact of AI on government jobs and the need to upskill and reskill them to take advantage of the latest technologies that support AI. To realize the potential benefits of AI, there needs to be a comprehensive strategy that takes into account the challenges and opportunities. AI solutions help to remove routine and boring work from employees.
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DOI: 10.1109/icetsis61505.2024.10459421
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