book chapter · Advances in computational intelligence and robotics book series
This chapter investigates the influence of AI-powered chatbots, specifically ChatGPT, Gemini, and Copilot, on library services. It examines their transformative role in user engagement, information access, and the future of librarianship. The study evaluates the unique capabilities of each chatbot, from ChatGPT's content generation to Gemini's engagement features to Copilot's information retrieval accuracy. It also explores the potential to generate hallucinatory answers and ethical concerns related to data privacy, bias mitigation, and transparency in AI implementation. The findings underscore the substantial potential of AI chatbots in revolutionizing library services, with ChatGPT, Gemini, and Copilot each contributing distinct strengths to user interactions and information dissemination, thereby enhancing library experiences for diverse user needs. This chapter emphasizes balancing technological innovation with ethical considerations in the library context.
This page summarises published work. The authoritative version sits with the publisher.
DOI: 10.4018/979-8-3693-4252-7.ch019
Is something wrong with this record? Report it or request removal.
Discussion
Have you built on this work, tried to replicate it, or seen it applied in practice? Share what you know. Verified researchers and MARATTO™ domain experts can open a discussion, and any member can reply. Contributions are reviewed before they appear.
No discussion yet. Open the first thread.
New to MARATTO™? Create a free account.
