Student satisfaction with artificial intelligence chatbots in Ethiopian academia

Abstract

This study explores student satisfaction with artificial intelligence chatbots in Ethiopian academia, examining their usage patterns, satisfaction levels, benefits, concerns and recommendations for improvement. A quantitative survey was conducted among 367 Ethiopian students from various educational levels and regions. The survey collected data on artificial intelligence chatbot usage, satisfaction, benefits, concerns and improvement recommendations. The findings reveal that artificial intelligence chatbots are frequently used for academic purposes, with students primarily using them for research assistance, assignment help and exam preparation. The students reported moderate to high satisfaction with chatbots, particularly regarding responsiveness, accuracy and adaptability. The benefits included time-saving, improved academic performance and 24/7 access to information. Concerns focused on access to technology, privacy and data security. The students also provided recommendations for enhancing chatbots, such as localisation, cultural sensitivity, affordability and security.