Nurses’ perception of nursing care quality and associated factors in Jimma Town public hospitals, 2023—A mixed study

Abstract

Nurses’ perceptions of nursing care quality are related to their impression of the quality of care, and various countries emphasize improving it. However, studies from various countries have shown that people perceive the quality of nursing care to be poor. Despite this, there is a paucity of information about nurses’ perceptions of nursing care quality in our country. This study aimed to assess nurses’ perception of nursing care quality and associated factors in Jimma Town public hospitals, Southwest, Ethiopia, 2023. A mixed study design was employed among nurses working in Jimma Town public hospitals. Data were collected using a self-administered questionnaire and a semi-structured interview by simple random and purposive sampling techniques. Data were analysed using SPSS for quantitative data and thematic analysis for qualitative data. Of the total 364 nurses, about 50.50% (95% CI, 45.39, 55.71) of them perceived nursing care quality as good. Work experience of >10 years (AOR = 5.16, 95% CI (1.87, 14.24), having an educational level of BSc and above (AOR = 4.04, 95% CI (1.65, 9.95), working in referral hospital, (AOR = 4.13, 95% CI, (1.72, 9.89)), working in the favorable work environment (AOR = 3.29, 95% CI (1.90, 5.66) and being satisfied on one’s job (AOR = 2.20, 95% CI (1.30, 3.74) were statistically associated with nurses perception of nursing care quality. Nurses working in Jimma Town public hospitals are split in half on their perception of the nursing care quality they render to the patients. Therefore, nurses, hospitals, and nurse managers have to work together to address factors affecting nurses’ perception of nursing care quality.