Moroccan Public Administration: Which Challenges and Guidelines for an Efficient KMS?

Abstract

This paper describes the essential role of Knowledge Management (KM) in transforming Moroccan public administration, underlining the fusion of ethical leadership with the push for digital modernization. It showcases KM as a pivotal tool in dismantling bureaucratic barriers and facilitating digital transitions, thereby streamlining public service delivery. By analyzing existing KM frameworks relevant to the public sector, this research formulates a customized set of implementation guidelines tailored to the Moroccan context. These guidelines strategically integrate ethical governance with KM practices to overcome the unique challenges faced by the Moroccan public sector, aiming to enhance service efficiency, transparency, and responsiveness. The study progresses from reviewing significant KM literature to spotlighting key factors for successful KMS deployment, culminating in specific, actionable recommendations. This concise exploration contributes to the discourse on KM’s capacity to revolutionize public administration, providing a blueprint for future research and practical applications within Morocco and potentially other similar contexts.