Mentoring and Quality Service Delivery in Nigerian Public Universities: Does Organizational Culture Matter?

Abstract

The study sought to investigate the effect of mentoring on quality service delivery in Nigerian public Universities by adopting the cross-sectional survey research design involving the administration of a questionnaire on a sample of 1900 respondents. The structural equation modelling was used to estimate the specified model. The results showed that supervisory mentoring and career development mentoring significantly affect quality service delivery. Similarly, peer review mentoring and role modelling significantly positively affect quality service delivery. Our study shows that organisational culture moderates the relationship between mentoring and quality service delivery. The study recommends that the management of Universities in Nigeria should institutionalise mentoring programmes to support employee career development and encourage senior employees to take on the responsibility of role modelling so that younger employees could emulate their work attitudes and improve the quality of service delivery in the institutions. The study’s result bears an important implication for public universities in Nigeria which must prioritize mentoring to foster the career growth of young faculty members and enhance quality service delivery.