Management of non-conformities in the pre-analytical phase of the medical analysis laboratory

Abstract

After the first PDCA cycle, we achieved a significant improvement in the two non-conformities studied. Using quality tools, we prioritized the most critical non-conformities for immediate action. In addition, other methods enabled us to identify all the potential causes of these two non-conformities, pinpointing those responsible for 80% of their occurrence. A second PDCA cycle will be implemented to further improve the results obtained in the first cycle.