Management and leadership considerations for managing effective monitoring and evaluation systems in South African municipalities

Abstract

Background: The coronavirus disease 2019 (COVID-19) pandemic has exacerbated concerns regarding monitoring and evaluation (M&E) practices in South African municipalities. Empirical studies conducted in South Africa consistently emphasise the challenges associated with M&E implementation because of weak M&E structures, inconsistent M&E frameworks, inadequate understanding of M&E, a lack of coordination, and insufficient cooperation between oversight institutions and municipalities. Aim: The study explored the challenges in attaining effective M&E, identifying gaps and limits in its assessment, and ultimately suggesting rigorous ways to assess its effectiveness. Methods: The study utilised a qualitative approach. Data collection involved in-depth interviews with 13 municipal senior managers before achieving data saturation. Results: The findings imply that an effective M&E system and its implementation as an essential management tool is fraught with challenges, particularly in municipalities where the concept of M&E has not been fully rolled out. Conclusion: Municipalities lack adequate capacity as municipal employees and managers are not committed to fully implementing M&E. Contribution: This study anticipates making a valuable contribution to the existing body of knowledge, offering practical insights and enhancing understanding of M&E practices during challenging circumstances.