Knowledge as the Engine: Transforming Healthcare Delivery Through Information and Communications Technology Applying a Sustainable Development Framework

Abstract

ABSTRACT The future of health in Ghana is indeed a complex and multifaceted landscape characterized by both challenges and promising opportunities. Such opportunities lie in adopting technology, which can revolutionize healthcare knowledge management and elevate healthcare quality in Ghana. As such, this study tested the prognosis using the lens of the technology acceptance model (TAM) to investigate information and communications technology (ICT) assimilation in knowledge activities (KA) to improve quality healthcare delivery in Community‐based Health Planning and Services (CHPS) zones in Ghana. The TAM framework offers a strong theoretical basis for evaluating healthcare professionals' acceptance and use of ICT in providing healthcare services. A pooled dataset of 657 healthcare sector respondents was employed to test the hypothesis using the Partial Least Squares Structural Equation Modeling (PLS‐SEM) technique. It is found that ICT adoption in KA significantly helps healthcare facilities improve healthcare services. Moreover, this relationship is best mediated through health policies (HP) and KA. The results further demonstrate that effective ICT in CHPS zones contributes to HP monitoring. The study concluded that the advent of technology has reformed collaboration among diverse teams in the healthcare sector, fostering a seamless exchange of knowledge and expertise. This interactive platform, accessible at a fraction of the cost of traditional methods, empowers healthcare providers to work together effectively, enhancing the quality and efficiency of patient care.