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Knowledge and perception of healthcare workers towards the adoption of artificial intelligence in healthcare service delivery in Nigeria

202368 citationsOpen accessOsun State University

In plain language

A cross-sectional survey evaluated the knowledge and attitudes of 263 healthcare workers in Nigeria regarding artificial intelligence in healthcare delivery. The participant group included radiographers, medical consultants, and pharmacists, among other professionals. Just over half of the respondents demonstrated good knowledge of artificial intelligence, and 61 percent believed the technology could be integrated across all medical specialties. A large majority, representing 78.7 percent, acknowledged that artificial intelligence could assist in reducing medical errors. However, notable concerns were raised regarding workforce displacement. More than 40 percent of participants felt employers might favour artificial intelligence over human clinicians due to its lack of emotional exhaustion and physical constraints, and nearly 30 percent anticipated that human specialists would be replaced in the near future. Overall, while technical awareness and perceived utility are high, apprehension about professional redundancy remains widespread.

Key takeaways

  • Just over half of surveyed Nigerian healthcare workers demonstrated good knowledge regarding artificial intelligence.
  • Nearly 79 percent of respondents agreed that artificial intelligence could reduce medical errors in clinical practice.
  • Sixty-one percent of respondents believed that artificial intelligence could be applied across all medical specialties.
  • Over 40 percent felt employers might prefer artificial intelligence over human staff because machines lack physical and emotional exhaustion.
  • Nearly 30 percent of participants agreed that artificial intelligence will replace human specialists in the near future.

Why it matters

Adopting artificial intelligence in healthcare systems requires the trust and support of clinical practitioners. Understanding the baseline awareness and reservations of medical staff helps policymakers and health administrators design targeted training initiatives. Addressing fears around job displacement is critical to ensuring smooth collaboration between clinical staff and emerging automated technologies, ultimately improving patient outcomes and service reliability.

Commercialisation angle

For health technology developers and software vendors, understanding user readiness is vital when introducing clinical decision support tools into Nigerian hospitals. These findings indicate an open market where healthcare staff recognise the practical benefits, such as reduced medical errors. However, because this is an observational survey assessing attitudes rather than testing a specific product, the abstract does not indicate a direct technology commercialisation pathway.

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Abstract

Background: Artificial Intelligence (AI) is seen as the machine that replaces human labour to work for men with a more effective and speedier result. There is a paucity of data on the knowledge and perception of healthcare workers regarding AI technology. This study aims to assess the knowledge and perception of healthcare workers towards the application of AI in healthcare services in Nigeria. Materials and methods: Cross-sectional questionnaire-based survey designed was used to achieve the aim of this study. Both electronic (Google form) and hardcopy version of the questionnaire were distributed to healthcare workers in Nigeria and their responses were retrieved and statistically analyzed. Results: Out of 263 respondents, most 51.3% (n=135) were females. Greater percentage 25.5% (n=67) of the respondents were radiographers, followed by medical consultants 14.8% (n=39) and the least 1.5 %(n=4) were pharmacists. Greater proportion 61 %(n=160) of the respondents has the opinion that AI can be incorporated into all medical specialties. Out of 263 respondents, 51.7% (n=136) had good knowledge of AI and the least 6.4% (n=16) had very poor knowledge of AI. Greater proportion 78.7% (n=207) of the respondents, agreed that AI can help to reduce the number of medical errors. Majority 29.3% (n=77) of the respondents agreed that human specialists will be replaced by AI in the near future. A large proportion 40.3% (n=106) of the respondents agreed that some employers may prefer AI to human specialists because AI has no emotional exhaustion or physical limitation. Conclusion: The respondents in this study showed good knowledge of both the medical areas of applications of AI as well as the benefits of AI application in healthcare services. However, most of the respondents were afraid that their jobs would be taken over by AI in the near future.

Research topics

  • Artificial Intelligence in Healthcare and Education
  • COVID-19 diagnosis using AI
  • Artificial Intelligence in Healthcare

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DOI: 10.62486/agsalud202316

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