Implementing Artificial Intelligence for Knowledge Management in Small and Medium Enterprises

Abstract

Abstract This chapter explores the implementation of artificial intelligence (AI) for knowledge management (KM) in small and medium enterprises (SMEs). Compared with larger corporations, SMEs frequently encounter limits to their capacity to adopt comprehensive KM strategies due to limited access to resources. The chapter argues that the deficit in KM is an obstacle to operational efficiency and SMEs’ sustainability. It thus proposes a comprehensive framework for understanding, implementing and optimising the integration of AI in SMEs from the lens of an effective KM system. A desk review approach was adopted to scan the extant literature on AI applications for KM in SMEs, including the analysis of selected secondary case studies. The chapter concluded that AI applications for KM are fundamental for knowledge sharing capabilities in SMEs. Therefore, a continuous learning and adaptability culture should be cultivated to promote a collaborative learning environment.