Impact of Information Control Culture and Supervisory Competence on Personnel Records Management in Tanzania's Local Government Authorities

Abstract

Proper personnel record management enhances the efficiency, integrity, and governance ofthe government sector. However, local government authorities (LGAs) in Tanzaniacontinue to face significant challenges in this area, including inaccurate personnelinformation, improper filing, missing records, and inadequate file indexing. Therefore, thisstudy examined the dynamic interplay between office supervisor competence, informationcontrol culture practices, and personnel records management within local governmentauthorities in Tanzania mainland. A quantitative research approach was employed, withdata collected from 179 office supervisors using structured surveys. The data wereanalysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) toevaluate the hypothesised relationships. The findings revealed that information controlculture had a significant positive influence on personnel records management (β = 0.332, p= 0.001). Furthermore, office supervisor competence significantly moderated thisrelationship (β = 0.133, p = 0.049). The results emphasise the importance of leadershipand robust information governance in enhancing organisational efficiency and regulatorycompliance. The study recommends implementing targeted leadership training andenhancing information control strategies to improve personnel records management inTanzania’s local government authorities.