Identification of the individual required competences for quality management in a company: a case study on the quality manager position

Abstract

Personnel selection is an important step for any company seeking to continually enhance organisation processes and improve its performance. The selection of personnel according to the required competences is a difficult problem that requires the use of multi-criteria decision-making (MCDM) methods. Despite the importance given to competences and the quality management system in the industrial field, there is not yet an approach that identifies the quality management competences required by ISO 9001:2015. In this paper, a fuzzy hybrid approach has been developed to identify the competences required by quality managers. A new modified version of the fuzzy SWARA (FSWARA) method has been proposed. Furthermore, a case study of the implementation of this approach to a quality manager position is also presented in this work.