article · Journal of Human Resource Studies
This study investigates how conflict management and communication skills among administrators influence staff performance within Basic Education inspectorates in Mezam Division, Cameroon. Using a mixed-methods explanatory design, data was gathered from 100 staff members and seven inspectors through structured questionnaires and qualitative interviews. Statistical regression demonstrated that administrators who possess strong conflict management skills significantly improve the performance of their staff. Similarly, effective communication skills among leaders showed a statistically significant positive effect on workforce outcomes. The qualitative findings reinforce these relationships through thematic and narrative analysis. Based on these outcomes, the research suggests that leadership human resource capabilities directly shape organisational productivity, recommending regular professional development workshops to build conflict resolution and communication capabilities across educational inspectorate management.
Educational performance relies heavily on effective administration. By showing that leadership abilities in conflict resolution and communication directly boost employee productivity, this study underscores the practical value of targeted management training. Implementing structured support for administrators helps educational institutions maintain collaborative, functional work environments that facilitate better public service delivery.
The findings can inform professional development programmes and specialised management training modules targeted at educational administrators and public sector bodies. The work reflects applied empirical research that can be directly utilised by human resource training providers and educational authorities to design conflict resolution and workplace communication courses.
AI-generated from the published abstract. Always read the original work before citing.
Aim: This study aims to examine the influence of administrators’ conflict management and communication skills on staff performance in Basic Education inspectorates in Mezam Division. Methods: A mixed-methods sequential explanatory research design was adopted, utilizing structured questionnaires and interviews to collect data from 100 Basic Education staff members and all 7 Inspectors within the Division. The total population sampling technique was used. Descriptive statistics, including frequency counts, means, and standard deviations, as well as inferential statistics, such as regression analysis, were employed to answer research questions and test hypotheses in quantitative data analysis. Qualitatively, the analytical technique of pattern coding associated with thematic, narrative, and direct quotes was used to interpret the interviews. Results: Regression analysis indicated that administrators’ conflict management skills had a statistically significant positive effect on staff performance (F = 20.860, p < .001; B = .476). Similarly, communication skills also had a significant impact (F = 12.841, p = .001; B = .377). These findings reject the null hypothesis and confirm a positive relationship. Conclusion: The general implication of the two HRM skills examined is that HRM skills significantly affect staff performance at the Basic Education Inspectorates in Mezam Division. Recommendation: It is recommended that regular professional development workshops be implemented to enhance administrators’ conflict resolution and communication skills, which are vital for improved staff performance in educational settings.
This page summarises published work. The authoritative version sits with the publisher.
DOI: 10.58425/jhrs.v4i1.367
Is something wrong with this record? Report it or request removal.
Discussion
Have you built on this work, tried to replicate it, or seen it applied in practice? Share what you know. Verified researchers and MARATTO™ domain experts can open a discussion, and any member can reply. Contributions are reviewed before they appear.
No discussion yet. Open the first thread.
New to MARATTO™? Create a free account.
