Good Governance, Public Service Delivery and Public Trust: Case of Banadir Regional Administration of Somalia

Abstract

This paper aimed to assess the good governance practices in the Benadir Regional Administration (BRA) of Somalia and how they affect public service delivery and public trust. The paper utilized primary data obtained from the 157 respondents. The study reveals that BRA's inadequate governance practices lead to poor transparency, accountability, and a high prevalence of corruption due to incompliance with rules and regulations. Results also indicate that the public is dissatisfied with BRA leadership due to inefficient and unreliable service and lack of transparency in public funds utilization and management, resulting in a negative perception of BRA. The paper concluded that enhancing good governance practices and improving public service delivery can improve public trust. The article asserts that good governance, characterized by transparency, accountability, participation, rule of law, and equity, is the foundation of development and prosperity. The article emphasizes the importance of efficient public service delivery as a vital link between government and the public, fostering trust and sustainable development. Therefore, the paper suggests that BRA should improve its governance practices by adhering to laws and regulations, fostering a corruption-free environment, and implementing effective performance monitoring and control mechanisms. It also recommends investing in human resources, streamlining processes, prioritizing citizen-centricity, adopting technology, and fostering data-driven decision-making.