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article · East African Health Research Journal

Factors Related to Client Satisfaction with Community Based Health Insurance Services During COVID-19 Pandemic in Central Uganda: A Mixed Methods Healthcare Facility Based Study

2024Open accessMakerere University

Abstract

Satisfaction was considerably low during the lockdown. Lockdowns due to pandemics interrupt healthcare services and subsequently affect the satisfaction of CBHI clients with scheme services. Scheme managers need to identify facilities that are closer to enrolees and invest in technologies that reduce waiting time in the healthcare facility.

Research topics

  • Healthcare Systems and Reforms
  • Patient Satisfaction in Healthcare
  • Healthcare Quality and Satisfaction

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DOI: 10.24248/eahrj.v8i2.785

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