Effects of Conflict Management Strategies on Employees’ Performance in the University of Calabar Teaching Hospital, Calabar, Nigeria

Abstract

This study evaluated the effects of conflict management strategies on employees’ performance in the University of Calabar Teaching Hospital, Calabar. The study employed survey research design in order to utilize a structured questionnaire in the collection of data for analysis. The population for the study was five hundred and fifty (550). The sample size for the study was two hundred and twenty six (226) using Krejcie and Morgan table of 1970. The hypothesis was tested and analyzed using a simple linear regression analysis model applying a statistical package for social sciences (SPSS) version 23. The study found that there are positive effects of conflict avoidance strategy on employees’ performance of the University of Calabar Teaching Hospital, Calabar. There is a significant effect of conflict collaboration strategy on employees’ commitment to goals achievement. There is a significant relationship between conflict accommodation strategy and employees’ motivation. There is also a significant conflict mediation strategy on employees’ involvement in the University of Calabar Teaching Hospital, Calabar. Based on the findings, the study recommended that management of organizations or institutions should monitor and intervene on issues that can lead to conflicts in order to enhance employees’ performance by adopting avoidance strategies. Management should employ a collaboration strategy or approach of win-win method of conflict resolution in order to enhance employees’ commitment. Management should also attend to conflicting situations as urgently as possible in order to avoid those factors that can hinder employees’ motivation and commitment to goal achievement. Management should also use a mediator in resolving conflicts on a continuous basis.