Effect of Managerial Coaching on Employees’ Productivity in Commercial Banks in Calabar, Cross River State

Abstract

The study examined effect of coaching dimensions (task guidance, task feedback and employee support) on employee in-role and innovative performance, with role clarity mediating the effect of managerial coaching on employee productivity. Descriptive survey design was adopted and data collected from staff commercial banks in Calabar Metropolis, Cross River State using structured questionnaire. The validity and reliability of the instrument were ascertained using Cronbach alpha, convergent and discriminant tests. The sample size was 268 staff conveniently sampled from the population of 810. Descriptive statistics and correlation analyses were conducted using SPSS 25 and Amos 24 to analyse the data. The test of direct effects of the hypotheses was performed through multivariate regression analyses while the mediating effect was tested using structural equation modelling with Sobel estimations. The findings revealed that task guidance, task feedback and employee support had positive and significant effect on employees’ in-role and innovative performance. Also, role clarity fully mediated the connection between managerial coaching and innovative performance but did not reveal any mediating effect between managerial coaching and in-role performance. The study expanded the extant notion on the results of managerial coaching on employee productivity. The findings provided justification for the inclusion of coaching practices in organisations and suggest direction for understanding the motivation underlying these relationships.