EFFECT OF E-ADMINISTRATION ON DIGITALIZED RECORD OF SERVICE DELIVERY IN KOGI, STATE, NIGERIA

Abstract

In recent years, the integration of Information and Communication Technology (ICT) in governance processes, known as e-governance, has emerged as a transformative force in improving the delivery of public services. The potential for E-Administration on digitalized record to public service delivery possess some dis parities in access among different population groups across different state in Nigeria. Therefore, the study examined the effect of E-Administration on digitalized record of public service delivery in Kogi State. The study employed survey research design using well-structured questionnaire. The population of the study comprises all the 19 ministries under the Kogi State Civil Service Commission from where a sample size comprising seven (7) ministries was selected. Random sampling technique was used to select the sample size. Both descriptive and inferential statistics were employed for the purpose of data analysis. Descriptive statistics involved the use of frequencies, tables, figure and percentage to analyse the socio-economic characteristics of the respondents while inferential statistics of multiple regression analysis was used to analyse the extent to which e-administration affects digitalized record of service delivery in Kogi State. Findings from the result of multiple regression analysis on the extent to which e-administration affect digitalized record of service delivery in Kogi State showed that four out of five independent variables are statistically significant (p < 0.05), with three positively affecting infrastructure service delivery and one negatively affecting it. These variables are digital infrastructure availability (p=0.000), Administrative efficiency (p=0.000), Coordination among government agencies (p=0.000), Service delivery timeliness systems (p=0.067) and public participation and feedback Mechanisms (p=0.000). The study concluded that there is a significant relationship between e-administration and digitalized record of service delivery in Kogi State. It is therefore recommended that Kogi State government should enhance e-administration platforms to better capture and respond to citizen feedback regarding infrastructure services.