Connected Health Revolution: Deployment of an Intelligent Chatbot for Efficient Management of Online Medical Information Requests

Abstract

Within the rapidly advancing disciplines of natural language processing (NLP) and artificial intelligence (AI), this paper introduces an innovative approach aimed at improving access to health-related information. Fueled by the growing reliance on digital platforms for health inquiries, our research unveils an intelligent chatbot designed to categorize health-related queries and deliver personalized advice. By leveraging a diverse dataset and employing advanced NLP techniques, our models, which include Support Vector Machines, Random Forest, Bagging Classifier, among others, assist in building a flexible conversational agent. The evaluation metrics demonstrate that the Bagging Classifier delivers outstanding results, reaching an accuracy of 99%. The study concludes with a comparative analysis, positioning the Bagging Classifier as a benchmark for accuracy and performance in the classification of health-related queries.