Commuter-to-Commuter interaction’s impact on travel satisfaction and wellbeing for commuters with disabilities

Abstract

This study investigates the influence of fellow passenger interactions on travel satisfaction and wellbeing among commuters with disabilities (CWD) in a developing country. Employing qualitative methods such as ethnography and interviews, it explores the challenges CWD faces in public transport. In addition to building on previous studies regarding interaction on public transport, the study introduces the concept of Commuter-to-Commuter interaction. This study unveils the impact of fellow passengers on travel experiences and categorises interactions as positive, neutral, or negative, elucidating key features of this dynamic. Understanding these interactions is pivotal for developing interventions aimed at improving transportation accessibility. Unlike previous studies focusing on religion, race, gender, and age, this research addresses a gap by focusing on disabilities. Enhancing comprehension of inclusion dynamics informs policies for more equitable transportation systems, ultimately contributing to a supportive and accommodating environments for all commuters, including those with disabilities.