Assessment of Students’ Satisfaction with Counselling Services in Federal Universities in Southwestern Nigeria

Abstract

This study assessed the level of awareness of students on counselling services that are available in federal universities in Southwestern Nigeria. The study also assessed the level of availability of counselling services in the study area. It further determined the level of students’ satisfaction with counselling services in the study area. The study equally examined the influence of counselling services on students’ satisfaction in the study area. This study employed descriptive survey research design. The population for the study comprised 193,526 students from the seven federal universities in Southwestern Nigeria. The sample for the study comprised 1,144 students from three selected universities in the region. The instrument for the study was tagged ‘Students’ Satisfaction with Counselling Services Questionnaire’ (SSCSQ). Data were analysed using percentages and regression analysis. The results showed that the level of students’ awareness of counselling services in the study area was low (75.9%). The results also showed that the level availability of counselling services in the study area was low (79.6%).The results further indicated that the level of students’ satisfaction with counselling services in the study area was low (69.4%) and that counselling services in terms of level of availability, had significant influence (β=0.212; p