Assessment Of Job Satisfaction Levels Among Employees Of Selected Hotel Establishments In Oyo State, Nigeria

Abstract

Employee job satisfaction is essential in the hospitality industry, as it directly has a significant impact on hotel's success and profitability. Understanding the factors that impact job satisfaction such as work environment, leadership, compensation and work-life balance can help hotels enhance performance and reduce employee turnover. This study assessed the job satisfaction levels among employees of selected hotel establishments in Oyo State, Nigeria. A multistage sampling technique was employed to select and administer semi-structured questionnaires to seven hundred and eighty-seven (787) employees of 38 hotels in the 10 LGAs of Oyo State. The analysis was performed using SPSS statistical software and the result of the demographic characteristics was presented descriptively in the form of tables while inferential test evaluated relationship among the key variables. Findings revealed that majority of the respondents were males (57.8%) between 25 and 54years of age (68.9%). Moreover, 73.1% of the respondents were unsatisfied with the pay received from the hotels while least percentage of the respondents (0.9%) were very satisfied. The Pearson correlation coefficient is 0.072 with a p-value of 0.044. This indicates a weak positive correlation between job satisfaction and employee engagement methods. Since the p-value (0.044) is below 0.05, this correlation is statistically significant at the 0.05 level. The findings highlight the need for hotel management to prioritize employee welfare, provide opportunities for growth and development, and foster a positive work environment to enhance job satisfaction. The study has contributed to the frontier of knowledge in hotel management as it relates to policy making on job satisfaction in the hotel industry