book chapter · Synthesis lectures on information concepts, retrieval, and services

Applying Service Quality Theoretical Framework for Quality Service Delivery in Academic Libraries from an African Library Perspective

Paul Mbua

20241 citationUniversity of Zululand

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Research topics

Customer Service Quality and Loyalty
Service and Product Innovation
Technology Adoption and User Behaviour

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DOI: 10.1007/978-3-031-65745-0_5

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