An experimental hybrid customized AI and generative AI chatbot human machine interface to improve a factory troubleshooting downtime in the context of Industry 5.0

Abstract

Abstract Throughout industrial revolutions, equipment downtime mitigations have been one of the ultimate goals of most factories. Several tools, such as human machine interface (HMI) alarming systems or predictive maintenance schedules, assist in reducing system downtime but still depend on the operators’ ability to swiftly retrieve, understand, and efficiently act upon reported failures. We propose the design of a hybrid experimental artificial intelligence (AI) and generative AI chatbot HMI that effectively extracts factory equipment conditions that are useful for troubleshooting and predictive maintenance analysis. We achieve these functions by feeding experimental factory-monitored data to the customized chatbot application tool running in its back-end, a Langchain agent linked to the OpenAI GPT $$-$$ <mml:math xmlns:mml="http://www.w3.org/1998/Math/MathML"> <mml:mo>-</mml:mo> </mml:math> 3.5 language model (LM) via OpenAI APIs. We design our chatbot front-end with Streamlit, an open-source web app. In the context of I5.0, our chatbot HMI uses personalized natural language, English, to interact with the operator, making the information extraction more understandable. We also integrate the generative AI capability of the GPT 3.5 LM that augments the factory data based on the loaded format to create a larger dataset for additional tasks like machine learning modelling. The experimental results show the accuracy of our customized chatbot HMI when retrieving data based on specific prompts and the advantages of a reduced troubleshooting time compared to operations in traditional factories, which are highly dependent on supervisors’ interventions. Our study provides a valuable example of upgrading standard factory HMIs to I5.0-capable ones by implementing customized AI and generative AI chatbots within operational industrial environments.