AI Chatbots Use Among Bachelor Students in Morocco : Perspectives and Concerns

Abstract

As technology is continuously advancing, chatbots have emerged as a promising tool in various domains, including higher education. This qualitative study delves into the utilization of chatbots among bachelor students in Morocco, aiming to comprehensively explore their perspectives, experiences, and concerns regarding the integration of chatbot technology into their academic lives. Through in-depth interviews with a purposive sample of bachelor students from diverse academic disciplines in Moroccan universities, the research uncovers multifaceted insights into the students' interactions with chatbots. The findings’ analysis reveals a nuanced understanding of the benefits and challenges associated with the use of chatbots in Moroccan academia, and sheds light on key considerations for educators and policymakers to potentially leverage this technology effectively.