AI and the digital divide in ensuring educational access andmulticultural inclusivity

Abstract

Purpose This study aims to explore the role of artificial intelligence (AI) in addressing the digital divide in education, particularly focusing on enhancing educational access and equity for diverse cultural groups. Design/methodology/approach A systematic review of literature published from 2020 to 2025 was conducted, examining studies on AI technologies and their integration into educational frameworks. Key themes were identified to understand how AI can promote multicultural inclusivity and address existing disparities in access and skills. Findings The review reveals that AI technologies significantly enhance educational access by personalizing learning experiences and fostering cultural responsiveness. However, challenges such as algorithmic bias and the need for ethical frameworks were also identified. Effective integration of AI requires ongoing professional development for educators and collaborative design involving community stakeholders. Originality/value This research contributes to the understanding of how AI can bridge the digital divide by providing tailored educational solutions for underrepresented communities. It emphasizes the importance of culturally relevant AI design and community engagement in creating inclusive learning environments. The findings highlight the necessity for future studies to explore the long-term impacts of AI in multicultural education and to develop best practices that promote equity and inclusivity.