A Maintenance Service Improvement Approach Based on Queue Networks: Application

Abstract

The quest to increase the performance of production systems that have become complex leads to the transfer to the maintenance function of the responsibility of guaranteeing the availability of such systems. Also, we will never stop saying that maintenance must integrate into all of the company’s initiatives, to affirm its role, which is to ensure greater availability and sustainability of the means of production. The objective of this paper is to evaluate the reliability and availability of a system without knowing the distribution law of the operating times. Among the methods for evaluating dependability criteria (Fault Trees, Petri Nets, etc.), we are interested in queues that have the advantage of taking into account functional dependencies, thus allowing a quantified optimization of maintenance. Indeed, queues make it possible to model parallel or sequential processes, implementing operations taking place at the same time or one after the other, meeting the needs of modeling production systems. The main result of this paper is the study of the influence of availability on the reliability of a multi-state production system.