29 Oct 2025
Understanding elderly customers' resistance to AI-powered chatbots in bankingPublisher siteInternational Journal of Bank Marketing, AI in Service Interactions
UniversitiesWalid Chaouali
Active, last published 2026
In customer service quality and loyalty
Walid
Chaouali
Scholar“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
University of Jendouba
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01 · About the work
What I study
alid Chaouali is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Walid's work has been cited 1,546 times across 3 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
03 · Research focus
Topics
Customer Service Quality and Loyalty×11Digital Marketing and Social Media×11Technology Adoption and User Behaviour×10Job Satisfaction and Organizational Behavior×9Consumer Behavior in Brand Consumption and Identification×9
04 · Where I am
Affiliations
Affiliation on published researchUniversity of JendoubaDrawn from the institution listed on this researcher’s published work.
Research themes (UN SDGs)
05 · Selected work
Recent publications
5 works18 Jun 2025
Social media fatigue among university students: a configural modeling of stressors and distractionsPublisher siteMarketing Intelligence & Planning, Impact of Technology on Adolescents
19 Sept 20241cites
Not all communication styles are created equal: the differing effects of communicating the family business brand’s roots and virtuesPublisher siteJournal of Business and Industrial Marketing, Family Business Performance and Succession
4 Jul 202418cites
Roles of barriers and gender in explaining consumers' chatbot resistance in banking: a fuzzy approachPublisher siteInternational Journal of Bank Marketing, Digital Marketing and Social Media
23 Jan 202316cites
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agenciesPublisher siteInternational Journal of Contemporary Hospitality Management, Hospitality and Tourism Education
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