202316cites
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agenciesInternational Journal of Contemporary Hospitality Management, Hospitality and Tourism Education
UniversitiesWalid Chaouali
Active, last published 2026
In customer service quality and loyalty
Walid
Chaouali
“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
University of Jendouba
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1.5k
Citations
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Claim Your Profile01 · About the work
What I study
alid Chaouali is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Walid's work has been cited 1,546 times across 3 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
05 · Research focus
Topics
Customer Service Quality and Loyalty×11Digital Marketing and Social Media×11Technology Adoption and User Behaviour×10Job Satisfaction and Organizational Behavior×9Consumer Behavior in Brand Consumption and Identification×9
06 · Where I am
Affiliations
CurrentlyUniversity of Jendouba
Research themes (UN SDGs)
07 · Selected work
Recent publications
View all 45 works202418cites
Roles of barriers and gender in explaining consumers' chatbot resistance in banking: a fuzzy approachInternational Journal of Bank Marketing, Digital Marketing and Social Media
20241cites
Not all communication styles are created equal: the differing effects of communicating the family business brand’s roots and virtuesJournal of Business and Industrial Marketing, Family Business Performance and Succession
2025
Social media fatigue among university students: a configural modeling of stressors and distractionsMarketing Intelligence & Planning, Impact of Technology on Adolescents
2025
Understanding elderly customers' resistance to AI-powered chatbots in bankingInternational Journal of Bank Marketing, AI in Service Interactions
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