10 Aug 2026
The influence of systems automation on internal customer satisfaction in Tanzania’s public sector: a SERVQUAL modelPublisher siteStrategic Business Research, Organizational and Employee Performance
UniversitiesRobert Galan Mashenene
Active, last published 2026
In microfinance and financial inclusion
Robert Galan
Mashenene
Scholar“Research focused on Microfinance and Financial Inclusion and adjacent fields.”
College of Business Education
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01 · About the work
What I study
obert Galan Mashenene is a researcher working on Microfinance and Financial Inclusion. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Robert's work has been cited 255 times across 3 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
03 · Research focus
Topics
Microfinance and Financial Inclusion×10Customer Service Quality and Loyalty×7Islamic Finance and Banking Studies×7Entrepreneurship Studies and Influences×6Technology Adoption and User Behaviour×5
04 · Where I am
Affiliations
Affiliation on published researchCollege of Business EducationDrawn from the institution listed on this researcher’s published work.
Research themes (UN SDGs)
05 · Selected work
Recent publications
3 works24 Feb 2025Open access4cites
BENEFITS AND CHALLENGES OF MOBILE PHONE BANKING USAGE IN NATIONAL MICROFINANCE BANK DODOMA, TANZANIAPublisher siteBusiness Education Journal, FinTech, Crowdfunding, Digital Finance
2 Jul 2024Open access
Inclement Entrepreneurial Gaps in Community Wildlife Management Business Model: A Case of Mbarang’andu and Tunduru Wmas in Southern TanzaniaPublisher siteAfrican Journal Of Applied Research, Entrepreneurship Studies and Influences
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