19 Apr 2026
Consumer Trust, Effort Expectancy Dimensions, and AI Service Robot Adoption: Refining the AIDUA Model in an Emerging MarketPublisher siteJournal of International Consumer Marketing, AI in Service Interactions
Active, last published 2026
In customer service quality and loyalty
Nkululeko PraiseGod
Zungu
Scholar“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
Durban University of Technology
South Africa
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01 · About the work
What I study
kululeko PraiseGod Zungu is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Nkululeko's work has been cited 39 times across 1 active year. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
03 · Research focus
Topics
Customer Service Quality and Loyalty×4Digital Marketing and Social Media×4Consumer Retail Behavior Studies×4Technology Adoption and User Behaviour×3Quality and Supply Management×3
04 · Where I am
Affiliations
Affiliation on published researchDurban University of Technology, South AfricaDrawn from the institution listed on this researcher’s published work.
05 · Selected work
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