ORCID verified
7 Jul 2025Open access4cites
The influence of digital technologies on quality service delivery in the public sector: the mediating role of service expectationPublisher siteFuture Business Journal, Service and Product Innovation
Active, last published 2026
Masud
Ibrahim
Pioneer
Scholar
Expert“Research profile drawn from open scholarly records.”
9
H-index
507
Citations
This profile has been officially claimed and verified.
Honours
Pioneer
#2922
Pathfinder
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ACTIVE
01 · About the work
What I study
research summary for Masud Ibrahim will appear here once their profile is updated.
02 · Reach
Publication output and reach
Masud's work has been cited 507 times across 11 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
04 · Where I am
Affiliations
Affiliation on published researchKumasi Technical University, GhanaDrawn from the institution listed on this researcher’s published work.
Research themes (UN SDGs)
05 · Selected work
Recent publications
29 works13 May 2025Open access
The influence of Digital Technologies on Quality Service Delivery in the Public Sector: The Mediating role of Service ExpectationPublisher siteResearch Square, Customer Service Quality and Loyalty
6 May 20259cites
Digital literacy, digital intelligence and small and medium enterprises’ (SMEs) sustainability: The mediating role of digital technology usagePublisher siteInformation Development, Technology Adoption and User Behaviour
1 Jan 2025Open access
The Influence of Digital Technologies on Quality Service Delivery in Ghana's Public Sector: The Mediating Role of Service ExpectationPublisher siteSSRN Electronic Journal, COVID-19 Pandemic Impacts
1 Jan 2025
The Influence of Digital Transformation on Customer Loyalty in the Banking Sector: The Mediating Role of Customer ExperiencePublisher siteCommunications in computer and information science, Technology Adoption and User Behaviour
1 Jan 2024
Antecedents of Mobile Banking Apps Adoption Among Consumers in GhanaPublisher siteCommunications in computer and information science, Technology Adoption and User Behaviour
23 Sept 20222cites
An examination of value co-creation drivers in Ghana's hotel setting: a micro-level approachPublisher siteJournal of Hospitality and Tourism Insights, Service and Product Innovation
13 Feb 2022
What it would take for more Ghanaians to adopt mobile payment systemsPublisher siteInterested in this research?
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