29 Jun 2026
Beyond green marketing claims to ESG excellence in the automotive industry: unravelling the quality mechanism and leadership dependencyPublisher siteJournal of Global Responsibility, Environmental Sustainability in Business
Active, last published 2026
In customer service quality and loyalty
Fidelis
Quansah
Scholar“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
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01 · About the work
What I study
idelis Quansah is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Fidelis's work has been cited 238 times across 2 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
03 · Research focus
Topics
Customer Service Quality and Loyalty×3Technology Adoption and User Behaviour×2Global trade and economics×2Quality and Supply Management×2COVID-19 and Mental Health×2
04 · Where I am
Affiliations
Affiliation on published researchUniversity of Professional Studies, GhanaDrawn from the institution listed on this researcher’s published work.
Research themes (UN SDGs)
05 · Selected work
Recent publications
3 works8 Jul 2024Open access8cites
Career adaptability and entrepreneurial intentions: the role of future time perspective and promotion focus behaviorPublisher siteCogent Business & Management, Career Development and Diversity
23 Apr 2024
Exploring the Transformative Role of ChatGPT in MarketingPublisher siteAdvances in hospitality, tourism and the services industry (AHTSI) book series, Artificial Intelligence in Healthcare and Education
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